"She had a way of speaking to everyone — and somehow making us understand each other. Our growth had been messy. We went from 12 to about 60 people in a year and a half, and the ways we used to stay aligned just… stopped working. Product and Engineering were constantly clashing. Customer Support was escalating everything. Sales was frustrated that we couldn’t move fast enough. At the time, I thought what we needed were better processes. What Vicky helped us see was that we actually needed better conversations. What really stood out was how well she understood every side. She could sit with our engineers and genuinely engage on technical debt, then turn around and speak to the sales team about delivery pressure — and still hold space for product, who were stuck in the middle trying to make the trade-offs work. She wasn’t just coaching us. She was translating. She ran a two-day working session that surfaced issues we’d been avoiding for months — and we actually dealt with them. No corporate language. No fluffy ‘alignment’ exercises. Just honest conversations about priorities, trade-offs, and ownership. We still have hard conversations now. The difference is, they’re productive."